Clear Timelines.
No Surprises.
Every project type has a defined process. Here's exactly what happens from the moment you get in touch — to the moment you start seeing results.
What to expect when you work with me
I reply within 24-48 hours
Usually much faster. You'll always know what's happening and when to expect the next update.
Fixed costs, no surprises
I tell you upfront how long it takes and what it costs. If anything changes, I tell you first.
Revisions included
For builds and setups, I include reasonable revisions. I don't consider a project done until you're happy.
I don't disappear
After delivery, I'm still here. Questions, small issues, follow-up work — I'm easy to reach.
Conversion Optimisation
A structured audit of your entire store — homepage to checkout. I document every issue, record a video walkthrough, and get on a call to walk you through it.
You book and fill in a short brief
I send a simple form about your store, products, and goals. Takes about 5 minutes. No unnecessary back-and-forth.
I audit your store page by page
Homepage, product pages, cart, checkout — I go through everything. I document every issue and missed conversion opportunity.
- · Trust signals and social proof
- · Mobile vs desktop experience
- · Copy clarity and CTA effectiveness
You get a recorded video walkthrough
I screen-record as I walk through your store, explaining what needs to change and why. Watch it as many times as you need, share it with your team.
30-minute call to answer your questions
I talk through the findings, help you prioritise based on your resources, and answer anything the video didn't cover.
Written summary delivered
A shareable document with all findings, prioritised recommendations, and clear next steps. Take the findings to your own developer, or come back to me to implement.
"The video walkthrough alone was worth it. I'd been guessing at what to fix for months — suddenly everything was obvious."
Questions About Working With Us
What happens if I need to pause a project?
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Just let me know. For builds and setups, I can pause and pick back up when you're ready. Your deposit holds your spot in the queue.
Do you offer ongoing support after delivery?
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Yes. I offer monthly retainer packages for stores that need regular updates and ongoing optimisation. Email me to discuss — pricing depends on the volume of work.
What if I'm not happy with the result?
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For audits: full refund, no questions asked. For builds and setups: I include revisions and won't consider a project complete until you've approved it.
Do you work with stores outside Australia?
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Yes — all my work is remote. I've worked with stores across Australia, NZ, UK, and the US. All prices are in AUD.
Tell Us About Your Store and I'll Take It From There
Whether you need an audit, a quick fix, or a complete rebuild — I'll recommend the right service and kick things off within a week.
Ready to start your project?
Share what you're working on and I'll come back with a clear recommendation and same-day quote.
Get in touch